full_time
Technical Customer Support Engineer (m/f/d)
Posted by Aves Reality • Munich, Bavaria, Germany
About the Role
Your mission
Enable customer success with our core product “AVES Launcher”
- Be the first point of contact for our B2B customers and partners on all “AVES Launcher” topics - from installation and workflow questions to data import/export and advanced troubleshooting.
- Diagnose, reproduce and resolve technical issues based on customer feedback; write small bug-fix patches in Python or C++ to unblock customers, or work with Engineering on deeper fixes.
- Work closely with Product and Engineering to prioritize bugs and verify feature requests.
- Maintain and expand our knowledge base, how-to guides and video tutorials; provide structured feedback for continuous product & UX improvements.
Your profile
Blend customer empathy with hands-on coding and bug fixing to power 3D/GIS tech support
- 2+ years in technical customer support, DevOps or software engineering - ideally supporting graphics, geospati...
Ready to Apply?
Submit your application today and take the next step in your career journey with Aves Reality.
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