Technical Customer Support Coordinator I

Job Description

·Installation, training and providing technical support to multiple level end users in diverse technical areas

·Provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention.

·Ability to provide effective customer support through multiple communication channels, including chat, email, and telephone.

·Strong customer focus including multiple internet browsers packages

·Assist customers with training of product and services ordering, interpretation and site navigation.

·Provide hardware configuration analysis, diagnostics, troubleshooting and support.

·Effectively troubleshoot and resolve web-based applications including browser configuration.

·Research order requests to ensure timely delivery to our customers.

·Contact customers to respond to inquiries, status and escalation outcome.

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