Technical Customer Support

The Technical Customer Support Specialist is responsible for providing first- and second-level technical support to customers using Better Care’s medical software solutions. This role ensures effective incident management, clear communication with customers, and adherence to service level agreements (SLAs) in regulated healthcare environments. The position plays a key role in maintaining service quality, customer satisfaction, and continuous improvement of support processes.

Hybrid work model: 2 days per week on-site at Better Care offices in Barcelona or Valencia and 3 days remote.

Key responsibilities

• Receive, register, classify, prioritize, solve Level 2 incidents of basic to moderate complexity and track incidents from initial report to final resolution.
• Ensure timely, accurate, and customer-oriented communication throughout the incident lifecycle.
• Escalate issues appropriately when required, fo...