Technical Customer Success Manager - Mexico

Tier 3 Technical Customer Success Manager – Mexico

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About the Role

As a Technical Customer Success Manager (TCSM), you’ll partner closely with sales, support, product, and engineering teams to deliver a world‑class customer experience. You will act as a trusted technical advisor to mid‑market customers, strategically engaging with customers to drive onboarding, product adoption, and address technical issues to positively impact customer health.

What You’ll Be Doing

• Strategically engage with customers and leverage your strong technical skills to help enable new functionality and troubleshoot issues in a hands‑on fashion
• Monitor customer health and proactively identify potential issues by engaging all available resources to resolve the issue and mitigate risk
• Develop strong relationships with customers to u...