Technical Customer Advisor

Responsibilities:

· Liaise with private developers and household customers in relation to the provision of new water and waste water services.

· Provide reliable, accurate and detailed information on technical subjects to customers.

· Liaise with various departments within the business for compliance and to obtain information.

· Provide knowledge and guidance, ensuring a first-class customer service to achieve SLA compliance and customer satisfaction.

· Investigation, end to end case management, and response to both written and telephone based enquiries.

Requirements:

· A minimum of 5 GCSE’s to include English.

· 2 years’ experience in a customer service role, where providing high quality verbal and written responses are the main focus.

· Excellent communication and interpersonal skills.

· Demonstrated experience in management of and overseeing customer contact cases, w...