About the Role
Hi, I'm Genevieve Moodley, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
The incumbent is responsible for providing key development + in-life support for their focused product / solution area to internal and external resources. Create necessary configurations in BSS applications. Support and maintenance of production and non-production environments - including on-call support / work variety of shifts to include weekends, holidays or extra shifts/extended shifts or as needed.
Essential Job Functions
• Work with L1/L2/L3/L4 support and operations teams to ensure successful deployment and operation of their application and ongoing operational activities
• Independently build and test reliable solutions and once released, troubleshoot any issues, actively seeking out problems and solving them.
• Respond to high severity production issues and perform root cause analysis
Act as Inciden...
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