Technical Client Support

Salary Range: $40,000.00 To $45,000.00 Annually

Summary

As a Customer Service Engineer, you will be responsible for leading and supporting the customer service team by troubleshooting and repairing remote satellite communication equipment; providing email & phone support for microwave component customers; evaluating & repairing returned products; and managing a trouble‑ticket program for the different business divisions. You are expected to work within a team from other departments within the company to troubleshoot, diagnose, repair, and/or upgrade customer‑returned systems or components while spending time interacting with customers to teach, coach, and guide inexperienced operators face‑to‑face and over the telephone.

What You’ll Do

• Develop in‑depth knowledge of all Norsat product lines and maintain supporting reference materials for technical inquiries
• Deliver technical assistance to customers and internal Sales teams across...