About the Role
Job Description
As a Technical Architect, your primary responsibility will be to develop customized technical solutions that align with the unique business requirements and objectives of our customers.
Responsibilities:
Develop a comprehensive understanding of customers' functional and technical requirements, ensuring alignment with their business objectives through the effective use of Zendesk functionalities.
Owning the end-to-end technical delivery of specific customer implementation projects.
Delivering comprehensive, complex implementations of contact centers with Zendesk for Contact Center.
Configuring services and deploying resources in customer AWS accounts, using Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3 and more.
Lead technical pr...
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