About the Role
Technical Architect
As a Technical Architect, your primary responsibility is to develop customized technical solutions that align with the unique business requirements and objectives of our customers.
Responsibilities
- Develop a comprehensive understanding of customers' functional and technical requirements, ensuring alignment with their business objectives through the effective use of Zendesk functionalities.
- Own the end-to-end technical delivery of specific customer implementation projects.
- Deliver comprehensive, complex implementations of contact centers with Zendesk for Contact Center.
- Configure services and deploy resources in customer AWS accounts using Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3, and more.
- Lead technical projects involving multiplate development and architecture resources.
- Mentor junior colleagues on best practic...
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