Technical and Operation Manager - Electronics Dept

The Job Holder is Responsible to lead technical and operational functions of the Computing and Mobile After-Sales department within the consumer electronics retail sector. And will oversee daily in-store service operations, assist in designing service packages, develop technical training materials, conduct training sessions, monitor KPIs, identify and address performance gaps and create actionable plans to drive continuous improvement and elevate overall service quality.

• Supervise and manage daily in-store Computing and Mobile after-sales service operations to ensure efficient and high-quality customer support.
• Assist in designing and refining service package contents to maximize customer satisfaction and service value.
• Develop and prepare technical training materials and manuals to enhance team knowledge and skill levels.
• Conduct regular technical training sessions for technicians to improve troubleshooting, repairs, and customer handling capa...