Technical Analyst/ 1st Line Support Analyst - Remote

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.

Provide support that consistently meets or exceeds Customer expectationsSupport and maintain user account information including rights, security and systems groupsReceive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or softwar...