Technical Advisor

Rimouski Ford is looking for a highly motivated technical advisor to act as a liaison between service center customers and mechanics. A true link between service and the workshop, they will build customer loyalty through their skills and interpersonal abilities, becoming THE go-to person for service and maintenance at Rimouski Ford.

Welcoming customers warmly and courteously

Schedule repair and maintenance appointments

Understanding customer needs, advising them, and clearly explaining the situation to the mechanics

Mastering the various maintenance programs and manufacturer standards to offer the right services to customers

Prepare work orders and detailed invoices

Explain the work carried out and the associated costs.

Planning the right timelines and deadlines for optimal service

Recommend repairs based on the customer's vehicle history

Offer related services to the client

Your skills and qualit...