Technical Account Representative (TAM) 4

Develop and manage long-term Oracle customer relationships by building trusted partnerships with key stakeholders. Apply advanced technical and business expertise to understand the customer’s industry drivers, organizational structure, strategic initiatives, critical success factors, and technical roadmap. Provide guidance and mentoring to junior team members where required.

Collaborate closely with Sales, Delivery teams, and customers to identify and implement appropriate solutions. Act as the primary delivery contact, coordinating Oracle Services across lines of business and ensuring effective communication and alignment.

Ensure service delivery meets contracted terms, optimize the use of Oracle resources, and achieve contract margin and revenue objectives. Identify and submit delivery leads for new opportunities and renewals.

Serve as the escalation point for major incidents, managing communication and customer expectations ...