Full-time

Technical Account Manager

Posted by Synacor • Tokyo, Tokyo, Japan

📍 Tokyo, Tokyo 🕒 March 01, 2026

About the Role

Position Summary

This Technical Account Manager is responsible for working with clients to identify, execute, and deliver technical projects across the organization on-time against predetermined schedules, escalate and resolve technical issues, and communicate project status toward goals among cross-functional teams.

Responsibilities

  • Build and manage strong client relationships by acting as a trusted advisor for our clients in Japan
  • Act as the client liaison with internal teams at Synacor and as an expert in all facets of the client integration and implementation of Synacor products and services
  • Accountable for the day-to-day operational activity of client accounts, including ticket resolution and minor operational changes
  • Manage cross-functional teams; cultivate positive team dynamics, and coordinate effective communication such as leading meetings to ensure success on all projects
  • Collaborate with...
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