Technical Account Manager (Remote)

As the leading provider of open source database solutions, Percona’s Technical Account Managers serve as a customer advocate and technical resource for a dedicated group of Percona customers. As a dedicated point of contact, they partner closely with their customers to understand their technical requirements and business structure, and serve as a bridge to Percona resources - coordinating consulting projects, communicating updates, managing support issues and driving awareness for customer escalations. The Technical Account Manager will be a sounding board for customer issues, and facilitate resources internally to help customers achieve their technical goals.

What You Will Do

• Develop and maintain customer relationships with primary customer contacts at Percona’s largest, most complex customers.
• Coordinate overall status on support tickets and consulting projects to ensure updates are communicated back to the customer on a regular cadence.
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