About the Role
What You Will Do:
- Serve as the primarypost-salespoint of contact, building trusted relationships across technical and operational stakeholders.
- Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.
- Oversee technical execution across incidents, enhancements, change requests,releasecoordination, and environment stability.
- Monitor platform usage, performance trends, and health indicators; provideforward-lookingrecommendations that improve reliability and business outcomes.
- Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams.
- Support renewal readiness andlong-termplanning by keeping environmentsoptimized, documented, and aligned to the client’s roadmap.
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