Technical Account Manager

Position Purpose

This Manager - Technical Account acts as the liaison between our clients and Everise IT, for the purpose of identifying technical issues and remediating them. The Technical Account Manager works closely with all teams in IT as well as the Client Services Team on proactive issue resolution, identifying technical solutions, and providing fast resolution to technical problems.

Job Responsibilities

• Lead clients by providing overall proactive management for all technical related issues by leveraging standardized procedures and best practices to resolve production issues quickly.
• Lead projects from conception through launch by managing client and internal stakeholder expectations around the solution, timelines, issues, risks, migration strategy, and go‑live support.
• Develop and report upon key performance metrics that show valuable client and IT engagement statistics that help drive overall success for each client.
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