Description
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Essential Responsibilities:
Monitor proactive technical health for Enterprise merchantsIdentify and suggest solutions to improve customer experienceConsult with merchants and internal teams on integration best practicesInitiate strong relationships to help merchants succeedDiagnose and identify issues with APIs, code, services, and network latencyAdvocate on merchants' behalf to improve products, systems, and processesBe the main point of contact for technical issues affecting our Enterprise merchantsExpected Qualifications:
3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.Additional Responsibilities & Preferred Qualifications:
As a Technical Account Manager, you own advancing the technical relationship with your customers by providing proactive health engagement, revenue pr...