Tech Support Level 1 Brazil

Visual intelligence for a world uninterrupted.

We’re laser focused on creating AI-enabled video security solutions that outsmart every potential threat to your safety and security. AI is tipping the value proposition of video surveillance away from detection to delivering visual intelligence that enables proactive responses. With our ongoing investments in edge and cloud AI, we’re continuing to enhance the capabilities of our cameras, data capture, and cloud services to bring users more value.

About the role

We are looking for a Tech Support Level 1 professional to provide technical assistance and first-line support to customers in Brazil. This role is responsible for supporting technical issues with quality, agility, and customer focus, while ensuring proper troubleshooting and escalation processes.

Mission

Support our customers on technical issues with the expected level of quality and agility.

Key responsibil...