Tech Support Engineer

Tech Support EngineerLocation: Apodaca, Other, MexicoJob SummaryProvides technical support to customers for ARRIS products or to ARRIS partner products as they diagnose, troubleshoot, repair, debug, and maintain products.Reports design, reliability, and maintenance problems or bugs to the design engineers/software engineers.May be involved in customer installation and training.Provides support to customers/users for products that are highly technical or sophisticated.After hours, and on-call support may be required.General SummaryThe Technical Support Engineer (TSE) will be responsible for providing first-level Technical Support for various technologies in CommScope products to our ANS customers.Duties & ResponsibilitiesBe the first technical point of contact for the customerShould possess the ability to manage critical (S1) cases soon after the trainingDemonstrate the ability to work with the Escalation team and/or Engineering teams to manage escalated casesWork closely with SE (Sa...