Tech Process Senior Associate - TechOps - Tech Admin / Service Desk

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on continuous improvement and collaboration. We work hard, we play hard, and we want you to join us!

As a Tech Process Senior Associate – Tech Admin / Service Desk, you will be responsible for the technical maintenance of large amounts of content, rules, and configurations in CRM tools and escalation paths. Day‑to‑day, you will work with Subject Matter Experts, Program Managers, Service team managers, and Engineers. You will shape and maintain a technically rigorous process that will grow with the project and shape the future of CRM tool administration for Google.

Position Responsibilities

• Maintain the overall support ecosystem through technical expertise and consultation in the configuration and administration of:
  • Help Center contact flows, contact forms and agile configurations such as aler...