Full-time
Tech Operations Lead – Voice Operations Engineer
Posted by Epergne Solutions • Gurgaon, Uttar Pradesh, India
About the Role
Job Role : -Tech Operations Lead Voice Operations Engineer
Job Location : -Noida/Gurgaon
Experience :-6+ Years
Roles & Responsibilities:-
- Provide end-to-end support for enterprise voice infrastructure.
- Monitor, troubleshoot, and resolve voice, network, and hardware incidents.
- Perform incident, escalation, and SLA management.
- Conduct root cause analysis and log-based troubleshooting.
- Manage configurations, upgrades, patches, and backups.
- Coordinate with vendors and cross-functional teams.
Technical Skills:-
- CUCM 12.5: Call routing, dial plans, SIP/H323/MGCP, CTI, media resources (MTP/MRG/MRGL), RTMT, DRS backup.
- Voice Gateways (ASR/ISR): IOS upgrades, SIP/IS...
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