Full-time
Team Manager: Customer Support & Performance Coach
Posted by ibex • , , Philippines, , , Philippines, Philippines
About the Role
A leading customer service provider in the Philippines is looking for a Team Manager to lead a team of technical support agents. The ideal candidate will have a minimum of one year of supervisory experience and possess strong leadership and communication skills. Responsibilities include coaching agents, managing performance metrics, ensuring service level agreements are met, and resolving escalated customer issues. Join a dynamic team dedicated to excellence in customer service and employee development.
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