Team Manager, Collections (Pickering)

Team Manager, Collections

We’re looking for an experienced Team Manager, Collections to oversee a team of Collectors while driving strong performance and operational excellence. Responsibilities

Lead, coach, and mentor a team of Collectors, fostering a high‑performance culture focused on accountability and continuous improvement. Oversee and validate accurate timekeeping for the team. Deliver ongoing training and development to support skill growth and career progression. Handle and de‑escalate complex customer complaints while maintaining a positive and professional company image. Conduct monthly one‑on‑one meetings to review performance, provide feedback, and set clear goals. Prepare and submit accurate daily productivity forecasts for the team. Compile detailed daily reports to monitor performance, identify trends, and highlight opportunities for improvement. Address minor policy issues promptly and, when necessary, raise serious concerns in line with company proce...