Team Manager, Collections (Pickering)

Overview

Join LendCare, a leading point‑of‑sale financing provider under the goeasy family. We empower Canadians to access healthcare, home improvement, powersports, and retail purchases through fast, flexible financing solutions. Responsibilities

Lead, coach, and mentor a team of collectors, fostering a high‑performance culture. Oversee accurate timekeeping and validate attendance data. Deliver ongoing training and development to support skill growth and career progression. Handle and de‑escalate complex customer complaints while maintaining a positive company image. Conduct monthly one‑on‑one meetings to review performance, provide feedback, and set clear goals. Prepare and submit accurate daily productivity forecasts. Compile detailed daily reports to monitor performance, identify trends, and highlight opportunities for improvement. Address minor policy issues promptly and, when necessary, escalates more serious concerns in line with company procedures. Consistentl...