Team Manager

Company Description
Sutherland is seeking an organized and goal-oriented person to join us as a
Team Manager.
We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description
Team Managers in this role get to:
Impact the business
: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.

Manage administrative responsibilities:
Such as attendance tracking, queue administration, and corrective delivery.

Influence the lives of others:
Develop, train, and manage team members.

Strengthen relationships:
Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Keep morale high:
Ensure motivational programs are in place and en...