About the Role
Description
We are looking for a motivated and supportive Team Leader to guide a team of call center associates working on an exciting project within the tobacco industry, focused on tobacco heating devices.
In this role, you will be responsible for the day-to-day leadership of your team, ensuring a positive work environment where everyone feels supported and empowered to succeed. You will play a key role in driving performance, helping your team achieve targets, and delivering excellent customer service.
Core Responsibilities
- Lead with Impact: Oversee day-to-day activities of talented advisors ensuring they adhere to company policies and legal requirements.
- Performance Coach: Regularly coach your team to achieve and exceed performance metrics, providing constructive feedback and guidance.
- Resolve Challenges: Identify performance issues and develop effective improvement plans, including cor...
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