Full time

Team Leader_Telemarketing [FWD]

Posted by Startek • Malaysia, Malaysia, Malaysia

📍 Malaysia, Malaysia 🕒 March 01, 2026

About the Role

We are seeking a motivated and results-oriented Telemarketing Team Leader to manage and inspire a team of outbound sales representatives. The ideal candidate will be responsible for driving sales performance, coaching team members, and ensuring high-quality customer interactions. This role demands strong leadership, strategic thinking, and the ability to thrive in a fast-paced, target-driven environment.

Key Responsibilities: 

  • Lead, coach, and mentor a team of telemarketing agents to meet and exceed sales targets.
  • Monitor daily performance metrics (calls, conversions, lead quality) and provide actionable feedback.
  • Conduct regular training sessions, role-plays, and one-on-one coaching to enhance sales techniques.
  • Handle escalated customer interactions and ensure professional resolution.
  • Ensure compliance with company policies, telemarketing regulations, and quality standards.
  • Drive team engagement through recogn...
  • Ready to Apply?

    Submit your application today and take the next step in your career journey with Startek.

    Apply Now