Permanent, Full-time

Team Leader, Retail (Support)

Posted by Ninja Van • Shah Alam, Selangor, Malaysia

📍 Shah Alam, Selangor 🕒 June 25, 2026

About the Role

Job Responsibility

  • Lead and guide Retail Operations team for West Malaysia
  • Manage and monitor daily operations of Retail operations for West Malaysia. 
  • Lead problem-solving activities. Be the go-to person for Retail operations in West Malaysia.
  • Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
  • Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes.
  • Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets.
  • Collaborate with other departments (eg. Customer Service, Key Account Manager, Warehouse) to follow up, and if required, set up standard operating procedures.
  • Develop and test new operational processes on new se...
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