About the Role
On-site - Pasig 3-5 Yrs Exp Bachelor Full-time
Job Description
Employee Recognition and Rewards
Performance Bonus
Government Mandated Benefits
Insurance Health & Wellness
Life Insurance, HMO
- Manageanddirectthedailyactivitiesofthecallcenteragents,includingcreativeresourceplanningandimplementingcallcenterstrategiesandoperations.
- Provideoperationalguidance.Train,coach,monitor,recognize,support,andpromotedisciplineinanygivensituation.
- Providemeaningfulcareerandprofessionaldevelopmentforassignedexpertsinpartnershipwithleadershipdevelopmentstaff.
- ProvideacareerpathfortheAdvisorswhowouldliketolevelupthroughaneffectiveandcomprehensivetrainingplan.
- Carryoutneeds,assessments,andperformancereviewstoofficers.
- Setandmeetperformancetargetsforefficiencyandquality.
- EnsurethattheServiceDeliveryprocessesandteamaremeetingEnshoredandclient-specificKPItargets.
- Pr...
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