Team Leader

Job Title:
Team Leader, Operations
Job Description:
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
MHR:
2 years of supervisory experience with strong performance management skill
Amenable to join ASAP in Bridgetowne site
Account: Content Moderation
MHR: Should be at least 2 year Associate Degree/ College Degree with Diploma
Essential Functions/Core Responsibilities
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implem...