About the Role
**Description:**
**Duties and responsibilities related to the Team Leader - Outlet role:**
+ Supervise the service floor during shifts to ensure all guests receive prompt, courteous, and consistent service according to brand standards.
+ Conduct daily pre-shift briefings in the absence of the manager to communicate daily specials, 86 items (unavailable items), and service focus areas.
+ Train and mentor junior staff (Waiters/Waitresses) on service sequences, menu knowledge, and **upselling techniques** to maximize revenue.
+ Inspect table setups and _mise-en-place_ before service begins to ensure cleanliness, proper cutlery alignment, and full stock levels.
+ Handle minor guest complaints and feedback professionally on the spot, escalating serious issues to the Outlet Manager when necessary.
+ Manage the **Point of Sale (POS)** system operations, including voiding bills, splitting checks, and performing ...
**Duties and responsibilities related to the Team Leader - Outlet role:**
+ Supervise the service floor during shifts to ensure all guests receive prompt, courteous, and consistent service according to brand standards.
+ Conduct daily pre-shift briefings in the absence of the manager to communicate daily specials, 86 items (unavailable items), and service focus areas.
+ Train and mentor junior staff (Waiters/Waitresses) on service sequences, menu knowledge, and **upselling techniques** to maximize revenue.
+ Inspect table setups and _mise-en-place_ before service begins to ensure cleanliness, proper cutlery alignment, and full stock levels.
+ Handle minor guest complaints and feedback professionally on the spot, escalating serious issues to the Outlet Manager when necessary.
+ Manage the **Point of Sale (POS)** system operations, including voiding bills, splitting checks, and performing ...
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