About the Role
Description
:
Key Responsibilities:
- Lead and motivate a team of content moderators and customer service representatives
- Monitor and analyze team performance metrics
- Develop and implement process improvements
- Collaborate with other teams to ensure seamless operations
- Conduct regular coaching and feedback sessions
Requirements:
- Overall 4 years with 2+ years of experience in customer service or related field
- 1+ year of experience in a leadership or supervisory role
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Experience with content moderation platforms and tools, exposure to NCMEC, CSAM and other egregious content
Desired Qualifications:
- Any graduation degree
Technical knowledge with Good English communication - sentence construc...
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