full-time
Team Leader - Operations Department | Photovoltaic Sector | Fluent Italian Required (C1/C2)
Posted by Enpal B.V. • Tunis, Tunis Governorate, Tunisia
About the Role
Descrizione del lavoro
Qualifiche
Enpal, Europe's first green unicorn, is looking for a Team Leader to manage and coordinate a team of Account Managers and potentially some other functions (Back office, Front Office, Install partner, etc.)
Key responsibilities:
- Manage and oversee the day-to-day operational activities of the teams.
- Coordinate workflows to ensure efficiency and quality of service.
- Monitor KPIs and performance, implementing continuous improvements.
- Support the resolution of complex issues and manage escalations.
- Promote the training and professional development of the team.
- Collaborate with other departments to align processes and goa
Qualifiche
- Significant experience in coordination or operational leadership roles, preferably in customer service or operations contexts.
- Excellent command o...
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