Team Leader - Customer Success Department

Description

About dopay
dopay is transforming payroll and financial inclusion in emerging markets, with Egypt as our first market. We provide digital payroll solutions that empower cash-based employees with secure and accessible financial services. Join our dynamic team dedicated to creating positive impact and financial inclusion for SMEs and their workforce.

Role Overview

As a Team Leader in the Customer Success department, you will be responsible for overseeing a team of Customer Success Managers (CSMs) and ensuring the overall success of our clients. You will play a crucial role in driving customer satisfaction, retention, and ensuring the seamless delivery of services. The Team Leader will also work closely with other teams such as Sales and Marketing teams to align customer feedback and develop strategies for long-term success.

Responsibilities

• Leadership & Manage...