Team Lead, Software Operations

Job Purpose:  

The Order Processing Team Lead is responsible to supervise, guide and motivate the Order Processing team on a daily basis in addition to extended support to manager. As a team lead, you will be the contact point for all team members, so communication skills is essential. This position requires the ability to act proactively in ensuring smooth day-to-day team operations and effective collaboration. Team lead is expected to be capable of processing orders for multiple line-cards. Ultimately, a team lead should lead by setting a good example and engage the team to achieve goals. Be in the forefront of process enhancement and resolving technical issues.
 

Responsibilities:

• Supervise, guide and motivate team members on daily basis and provide training as and when needed to ensure all orders are completed accurately within SLA.