Team lead, revenue operations

Key Responsibilities:
Deal Structuring & Quote Support
Support HC CA Sales teams by reviewing and guiding the preparation of accurate, compliant quotes in Salesforce CPQ
Review complex or high-impact HC CA deal requests to ensure pricing accuracy, discount alignment, SKU compatibility, and correct approval routing
Act as the first escalation point for HC CA deal exceptions, tight timelines, and policy-related questions during EST hours
Queue & Case Management (Core KRA)
Own and actively manage erroneous contract queues for HC CA, ensuring timely assignment to the team and driving resolution within defined SLAs
Monitor and manage approval queues across Salesforce CPQ, Ironclad, and other deal-related systems, ensuring approvals move efficiently and blockers are addressed proactively
Oversee support intake via Slack, JSM, and email, ensuring tickets are triaged, assigned, tracked, and resolved effectively
Identify aging items, recurring issues, or bottlenecks a...