About the Role
Job Description
Our Renewals team protects and grows our subscription base by understanding each customer’s contract, designing creative solutions, and ensuring customers renew successfully and on time.
What you'll do
As Team Lead, North America SMB Renewals (based in Mexico City), you will lead, coach, and manage a team of Renewal Representatives (also based in Mexico City) who work with North American customers to retain and grow the renewals book. This is a player‑coach role — you will also manage your own book of business to stay close to the customer experience, product changes, and the day‑to‑day challenges your team faces.
Why this role matters
You will drive retention, identify expansion opportunities, and raise the bar on renewal methodol...
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