About the Role
Regular external TL JD with 2 years minimum of TL experience in CSR.
Requirements
Highly motivated and results -oriented Customer Service Supervisor with a strong emphasis on data -driven decision -making and exceptional communication skills. Demonstrates a proven track record of enhancing customer satisfaction, optimizing team performance, and leveraging data analytics to drive continuous improvement.
- At least 2 years Supervisory/Team Lead experience in a BPO set -up
- Must be willing to work onsite.
- Must be willing to work on the night shift.
- Must have experience handling a business -to -business (B2B) account
- Strong skills in data analytics
- Good communication skills
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