Team lead - incident response

Position title: Team Lead (Incident Response)
Number of Position: 4
Job Location: Gurgaon
Shift timing: 8:30 AM – 5:30 PM
Role and responsibilities
Responsible for overall performance and management of the team assigned
• People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members
• Proactive communication with client, ensuring all client requirements are met and reports are submitted on time
• Set goals for team members and communicate it to the team
• Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines
• Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time
• Actively work on skill development, engagement and retention of team members
• Responsible for upskilling and training the team members
• Provide regular ...