Team Lead, Customer Support (Night Shift)

We are looking for a Customer Support Team Leader to join a high-growth team on a mission to drive success, growth, and excellence for companies that have turned to the new way of hiring. In this role, you will be instrumental in driving the overall success of SmartRecruiter's talent acquisition SaaS platform and ensure more people continue to be wowed and fall in love with our brand and hiring success methodology.

This role requires openness to a fixed work schedule from 12:00 to 08:00 (CET). Please ensure you are comfortable with these hours, as they are essential for the position.

You will: 

• Interact every day with SmartRecruiters teams and customers to answer questions, resolve issues, educate, and help them succeed.
• Take on a portion of the escalated customer support cases (externally escalated by customers)
• Be the main point of escalation for Customer Support Agent (internall...