About the Role
Job description
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Responsibilities
● Maintain the discipline of the team in terms of
Login/Logout and Breaks.
● Providing the detail information on the issues of
customers related to Onboarding calls
● Auditing the calls of the teammates and looking for
areas of improvement on calls.
● Giving the training to the new joinees as well as to the
team in case it is required
● Maintain the leave request of the team members as per
the workload with a proper tracking system.
● Looking into the requirement of the headcount as per the
load,so that we can hire the staff accordingly.
● Focusing on the Conversion percentage to bring it above
the current percentage of 4%
● Make sure that team is achieving the daily benchmark of
400-450 ca...
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