Team Lead

At ADP we are looking for a Payroll Team Leader.



JOB PURPOSE:



To maximise value for clients by:



• Promoting best practices & standardized processes, flagging deviations

• Define the team capacity and receive client assignments and targets from MS Manager

• Ensure team productivity and quality of results.

• Coordinating priorities among the team on daily basis



KEY RESPONSIBILITIES:



To ensure delivery of excellent service by:

• When required acting as an intermediate escalation point for low and medium risk clients

• Identifying service, process and product improvements

• Prioritizing CRM and email caseloads within the team

• Communicating and coordinating the completion of main business activities (e.g. NPS, Calendar campaign, Kenexa…)



KEY DUTIES/TASKS:



• To contribute to root cause analysis an...