Team Coach - Contact Centre

As a Team Coach, you’ll recruit, lead and inspire a team of Customer Service Advisors, bringing out their best through your natural coaching style. You’ll empower your team to consistently deliver outstanding customer service while meeting key business objectives, fostering a culture of continuous improvement and high performance. 

You’ll play a pivotal role in shaping team success by driving improvement initiatives, delivering clear and impactful communications, and building strong connections across the wider business. As a visible and influential representative of the Contact Centre, you’ll ensure your team feels informed, motivated, and aligned with organisational goals. 

This is a hybrid role offering flexibility.  The Contact Centre Team Coaches typically spend a couple of days in the office for meetings and on-site presence to support new starters and provi...