Tax Expert Supervisor

Position Overview

MCI is seeking a manager to lead tax customer service agents. If you are a highly motivated individual and possess excellent communication skills, we need your help in managing tax customer service agents. While your team answers tax related questions and offers advice, you will assist and support them with your leadership and expertise. The agents are highly experienced in customer service but may lack in tax knowledge. They will provide expert guidance, explain tax and technical terms, and answer tax‑related questions. As the team coach and leader, you will be directly responsible for the performance and success of your team.

This is a management‑level position. Prior experience in tax accounting as well as in management, supervisor, or customer service leadership are required. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.