Talent Coach

Overview

The Talent Coach (Trainer – Learning & Development) is responsible for leading the training, coaching, and continuous development of client-facing Executive Assistants (EAs). This role ensures EAs are consistently equipped with the skills, standards, and behaviors needed to deliver high-quality client service. The Talent Coach partners closely with leadership and operations to improve performance, onboarding, and ongoing learning across the EA team.

Key Responsibilities

• Design and deliver training programs for Executive Assistants (onboarding, upskilling, and refresher sessions)
• Coach EAs through regular 1:1s, performance feedback, and skill development plans
• Conduct quality reviews of EA-client interactions and provide actionable coaching
• Identify skill gaps, recurring issues, and training needs based on performance data and client feedback
• Maintain and update SOPs, playbooks, and learning materials
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