T2 Technical Support Engineer

Position Title:
 T2 Technical Support Engineer

Location:
 Remote (Philippines Preferred)

Work Hours:
 Full-time, 40 hours/week, EST

Compensation:
 $1100 to $1,300 USD/month

Employment Type:
 Independent Contractor

About the Job:

We are seeking a reliable and detail-oriented T2 Technical Support Engineer to support our client customer base with platform-related inquiries and technical assistance. This role centers around helping customers get the most from our email marketing platform by offering prompt, helpful support via multiple channels. While not a deeply technical role, you will regularly use and troubleshoot tools related to email rendering, data handling, and automation workflows.

Youll serve as a key player in maintaining a positive customer experience, contributing to internal knowledge resources, and spotting areas for improvement in how the client supports and educates their users.

Key Responsibilitie...