Systems Support Engineer
Posted by Altera Digital Health (India) LLP • Pune, Maharashtra, India
About the Role
Key Responsibilities
Demonstrate ownership and accountability by managing assigned tasks end-to-end from request intake to successful closure within defined SLAs.
Support Azure resources including VMs, App Services, Load Balancers, and Azure Key Vault.
Perform SSL/TLS certificate lifecycle operations including CSR generation, renewal, installation, validation, and revocation.
Manage and validate certificates on Windows Servers and IIS, ensuring correct bindings and trust chains.
Monitor certificate expiry alerts, proactively plan renewals, and troubleshoot certificate-related issues (binding, trust chain, expiry).
Maintain accurate ticket updates, reporting, and documentation in ServiceNow or similar ITSM tools, following SOPs, security, and change management processes.
Key Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equiv...
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