Systems Support Engineer

Key Responsibilities 
 
* Demonstrate ownership and accountability by managing assigned tasks end-to-end from request intake to successful closure within defined SLAs.
* Support Azure resources including VMs, App Services, Load Balancers, and Azure Key Vault.
* Perform SSL/TLS certificate lifecycle operations including CSR generation, renewal, installation, validation, and revocation.
* Manage and validate certificates on Windows Servers and IIS, ensuring correct bindings and trust chains.
* Monitor certificate expiry alerts, proactively plan renewals, and troubleshoot certificate-related issues (binding, trust chain, expiry).
* Maintain accurate ticket updates, reporting, and documentation in ServiceNow or similar ITSM tools, following SOPs, security, and change management processes.
 
Key Requirements
* Bachelor’s degree in Computer Science, Information Te...