Systems Engineer

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

As a Systems Engineer, you will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Monitor escalated service tickets, ensuring timely escalation and resolution
• Managing diverse computing environments across a variety of business clients
• Analyze and document unfamiliar client/server network setups, identifying the fastest path to resolution
• Perform rapid analysis of workstation/server incidents to determine root causes ...